Support
Stuck on something, or found a problem with BugVault itself? Here are answers to common questions — and how to reach us directly.
support@bugvault.dev
Log in, then open the extension card on your dashboard for step-by-step setup
Frequently asked questions
Log in to your BugVault dashboard and click the extension card — it has a step-by-step install guide and a link to download the latest build.
Make sure you're logged into the BugVault web app in the same browser first, then reopen the extension popup — it detects your existing session automatically. If it still doesn't, try logging in directly from the popup instead.
Use the "Forgot password?" link on the login page to reset it via email. If your account was set up by your organization's Portal system, contact your admin instead — Portal accounts sign in with Portal credentials.
Open a project and use the "Invite" option in its team panel. Internal team roles are provisioned automatically for organizations connected via Portal; client contacts are invited manually from the project's client pool.
Securely, in your organization's configured storage. They're only accessible to members of the project the report was filed against.